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Delivery And Installation

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Delivery

We aim to dispatch all orders received before 12 noon on the same day. Orders received after 12 noon will be dispatched the next working day. Delivery costs are for mainland UK only; please contact us for a quote for offshore deliveries (including Channel Islands, Scottish Islands, Isle of Wight, Northern Ireland, Republic of Ireland and offshore islands) and Scottish Highlands/ Grampians. Delivery charges for standard delivery are calculated on order value:

Order Value

Delivery Charge

£0-£50

£4.95

£50-£100

£9.95

£100-£250

£12.95

£250 and over

FREE

 

We offer three delivery options:

1. Standard Delivery

Delivery takes place 3 working days after the date of dispatch. All orders placed online and by telephone have standard delivery automatically applied. The table below shows what day your order should arrive, if ordered before 12 noon.

Order date (before 12 noon):

Monday

Tuesday

Wednesday

Thursday

Friday

Delivery date:

Thursday

Friday

Monday

Tuesday

Wednesday

2. Next day delivery

Overnight service. A surcharge of £4.95 is added to the delivery charge.

If ordered online you can select Next Day Delivery and £4.95 will be added to your order.

3. Saturday delivery

Delivery will take place on a Saturday for an extra surcharge of £25.

If ordered online you can select Saturday Delivery and £25 will be added to your order.

  

Preferred Delivery Date

When ordering online you can select your preferred delivery date depending on which delivery option you select. We will do our best to meet the preferred delivery date but if it is not possible for any reason we will contact you as soon as possible after the order is placed.

Accepting Deliveries

Please note: deliveries can occur between 0900 and 1730 on the requested date, so please ensure that there will be someone available to receive and sign for the goods. By signing for the goods, you are agreeing that they are in good condition. If they are damaged, or you do not have time to check them, please write “Damaged” or “Unchecked” on the couriers note.

Delivery outside the UK

We are unable to deliver outside of the UK. However, if you are able to arrange your own shipping, we are happy to have the goods collected from us, or we can ship to a UK address for onward shipment.

 

Collection

If you are local to our shop and warehouse in Newbury, Berkshire, you are welcome to collect your order from us. When placing your order, please specify the date you would like to collect your order, so we can have it ready for you.

Also, feel free to call us to check whether your order is likely to fit in your car!

We have squeezed a lot of toys into the smallest of cars over the years although it is a lot easier when you don't have many passengers!

Roof racks or trailers are sometimes required!

  
Assembly and Installation
 

This service is available for larger items such as swings, climbing frames, trampolines and particularly our own Langley Range of wooden play equipment.

Our own talented team of engineers can be booked to deliver and install the larger items in your garden. The price of this service is dependent on which products are installed as well as the distance to the installation site. Please contact us for a quote.